Data Management

Sentikko provides flexible tools to manage your customer data and export reports for external analysis.

Contact Management

1. Bulk Import (CSV)

You can quickly populate your contact list by uploading a CSV file.

• Navigate to: Contacts > Import.
• Requirement: Ensure your CSV includes at least a Phone column in E.164 format (e.g., +1234567890). An Email column is optional.

Mapping columns: After uploading, map each CSV column to the correct field (Name, Phone, Email). Columns you don't need can be set to "Skip".

Assigning labels during import: Before confirming the import you can attach one or more Labels to every contact in the file. Select existing labels or create a new one inline directly from the import dialog. This lets you segment imported contacts immediately — for example, tagging a batch as "Lead - May 2025" the moment they land in your database.

2. Exporting Contacts

Need your data for a different tool? Export your segmented lists at any time.

• How to Export: Select a Segment or the full list and click "Export CSV".

Campaign Analytics Export

For in-depth performance reviews, you can export the full data set for any broadcast campaign.

1. Navigate to Engage > Broadcasts.
2. Click on a completed campaign to open the report.
3. Click the Download icon () to export reaching and engagement metrics.

Data Security & Privacy

Compliance

Sentikko is designed with privacy in mind.

• Data Encapsulation: Each organization's data is strictly isolated at the database level.
• Audit Logs: All data exports and deletions are tracked in the Audit Logs.

[!IMPORTANT] Data Deletion: When you delete an organization or integrated channel, all associated message logs and contact data are permanently removed after a 30-day grace period.