Getting Started with Sentikko

This guide outlines the essential steps to configure your Sentikko workspace and begin managing customer interactions.

1. Account Creation

To access the platform, you must first establish an account.

1. Navigate to the Sentikko Registration Page.
2. Provide a valid email address and secure password.
3. Complete the email verification process via the link sent to your inbox.

2. Organization Creation

After signing in, create your organization to get started.

• Organization Name: Enter your business name (e.g., "Acme Inc.").
• Slug: Choose a unique identifier for your organization (e.g., "acme-inc").

3. Connecting Communication Channels

Sentikko requires at least one active channel to function. Connect your primary customer support channel first.

4. Team Invitation

Invite your support agents and managers to collaborate.

1. Go to Team page from your organization menu.
2. Click Invite Member.
3. Enter their email address and assign an appropriate role (Owner, Admin, or Agent).

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You're all set! Start managing conversations from your Inbox or set up Automation Workflows to streamline your support process.