WhatsApp Business Integration

Integrating the WhatsApp Business API enables scalable, secure communication with your customers on their preferred messaging app.

[!IMPORTANT] Data Security: Sentikko uses the official Cloud API hosted by Meta, ensuring end-to-end encryption compliance and high reliability.

Deployment Prerequisites

Before initiating the connection, ensure you have:

Meta Business Manager Access: Admin rights to your business portfolio.
Dedicated Phone Number: A number capable of receiving SMS/Voice OTPs that is not currently active on any WhatsApp mobile app (personal or business).

Navigate to Settings: Open Settings > Integrations in your Sentikko dashboard.
Select WhatsApp: Click the "Connect" button on the WhatsApp card.
Authenticate with Facebook: You will be redirected to the Meta secure login.
- Log in with your Facebook credentials.
- Select your Meta Business Account.
- Create or select a WhatsApp Business Account (WABA).
Verify Phone Number:
- Enter your dedicated phone number.
- Select verification method (SMS or Voice Call).
- Enter the 6-digit OTP code.
Finalize Permissions: Grant Sentikko necessary permissions to manage messages and templates.

Once connected, your number will appear in the Inbox.

Profile Settings: Update your display name, profile picture, and business description directly from Sentikko.
Message Templates: Submit templates for approval to start sending broadcast campaigns.