Webchat Widget

The Sentikko Webchat is a customizable chat widget that you can embed on any website. It allows visitors to message you directly, with all conversations appearing in your Sentikko Shared Inbox.

Installation

To install the Webchat on your site, you need to add a small snippet of JavaScript before the closing </body> tag.

Generate Snippet: Navigate to Settings > Integrations > Webchat.
Copy Code: Click the "Copy Snippet" button. It will look something like this:

<script 
  src="https://cdn.sentikko.com/widget.js" 
  data-org-id="YOUR_ORG_ID"
  async
></script>

Paste on Website: Paste the code into your website's HTML template.

Customization

You can tailor the widget to match your brand identity directly from the dashboard.

Appearance

Primary Color: Set the color of the chat bubble and header.
Greeting: Customize the message displayed when users first open the chat.
Button Position: Choose between Bottom-Right or Bottom-Left.

Display Rules

Hide on Mobile: Toggle whether the widget should appear on small screens.
Trigger Delay: Set a delay (in seconds) before the chat bubble pops up.

Integration with Automations

Webchat conversations can trigger your Automation Flows.

[!TIP] Use a "Welcome Menu" flow for Webchat to help visitors find answers instantly or route them to the right department.