AI Agents

Sentikko allows you to configure custom AI Agents that can interact with customers, answer questions based on your data, and execute specific tools. This replaces generic chatbots with context-aware assistants tailored to your business.

Agent Configuration

To create an agent, navigate to the AI > Agents section.

1. System Prompt

Define the agent's personality and core instructions.

• Example: "You are a helpful support assistant for [Company Name]. Answer questions consistently and professionally."

2. Knowledge Base (Brains)

Link your agent to specific data sources so it can answer questions accurately.

• Data Sources: CONNECT your agent to uploaded documents, FAQs, or website content.
• Context: The agent retrieves relevant information from the linked Knowledge Base before answering a user query.

3. Tools

Enable specific capabilities for your agent to perform actions beyond just text generation.

• Lookups: Allow the agent to check order status or account details.
• Actions: Permission to update records or trigger workflows.

Deployment

Once configured, an agent is assigned a status:

• Active: The agent is live and handling conversations.
• Inactive: The agent is disabled.

[!TIP] Testing: Use the "Configure" button to refine your agent's prompt and test its responses before enabling it for customers.